- What are the products made of?
This information is specified in the description of a given product. It’s best to check there.
- Can I pre-order a product?
Absolutely! Some of the products are already for sale. You can purchase them right away. However, I’m in the process of finishing other products. You can place a pre-order to get them as soon as they’re ready.
- What is the estimated time of shipment?
It depends on your location. S Z CRAFTS is located in Poland. If a product is already for sale, it’ll be shipped within 24 hours from the moment an order is placed. In the case of pre-order products, check the description to see how much time is needed for a particular product to be finished.
- What is the cost of shipment?
It depends on your location. S Z CRAFTS is located in Poland. The standard shipment cost to Poland is 15 PLN . The standard shipment cost for European countries is 11 EUR . The standard shipment cost for non-European countries is 14 EUR. I realise the cost is high for orders outside Poland, but the reason is the fact that shipment to other countries is ineed costly. I also want to make sure that your order is not damaged and that’s why I choose high-quality shipping services.
- Will I get a confirmation of my order?
Yes, you will. Customers who make a purchase receive a confirmation email with all the details on their order within an hour as well as a subsequent email as soon as the product is shipped. Be sure to check out your inbox (and spam folder).
- What are the available payment options?
The primary payment method is PayPal. PayPal makes it possible for you to pay via credit card or debit card. Soon, it will also be possible to pay via a bank wire transfer.
- I have a problem/question. Who can I contact?
In case of any problems or questions, you can always contact me at [email protected]